At Aqua Create, we strive to provide our customers with the highest quality water purifiers. However, if you are not entirely satisfied with your purchase, we’re here to help.
Returns
- You have 7 days to return an item from the date you received it.
- To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging.
- To initiate a return, please contact us at help@aquacreateshop.com with your order number and reason for return.
Refunds
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 7-10 business days.
Shipping Costs
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
For any further questions about our return policy, please reach out to us at help@aquacreateshop.com.